Refund policy

Last updated: September 13, 2026

Grand Aesthete creates products individually when an order is placed. Because these items are made to order, we generally cannot accept returns or exchanges for a change of mind, an incorrectly selected size, color, design, or shipping address, or other customer ordering error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us using the information provided in our Contact Information policy.

Include your order number, a description of the problem, and clear photographs showing the entire item and the defect. We may request further photographs or video when needed to evaluate the claim.

Once the claim is approved, we will offer a replacement at no additional charge or issue a refund to the original payment method. You ordinarily will not need to return a damaged or defective product unless we provide specific instructions.

Minor differences in color, placement, texture, or dimensions may occur because of screen settings, materials, and the printing process. Reasonable production variations are not considered defects.

Returns and Exchanges

We do not accept returns or exchanges for products that were correctly produced and delivered as ordered. This includes requests arising from a change of mind or the selection of an incorrect size, color, design, or quantity.

Please review product descriptions, measurements, and order details carefully before completing your purchase. If you believe the sizing or specifications of an item differ materially from the published product information, contact us within 30 days of delivery and provide photographs showing the discrepancy.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We may be able to help before the order enters production, but changes and cancellations are not guaranteed.

Once production has begun, the order cannot ordinarily be changed or canceled because the item is already being made specifically for you.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. If an order cannot be delivered because the address supplied at checkout was incorrect or incomplete, the customer may be responsible for the cost of a replacement and additional shipping.

If you notice an address error after placing an order, contact us immediately. We cannot guarantee that an address can be changed after production or shipment begins.

Lost or Undelivered Orders

If tracking indicates that your order has not arrived, first verify the shipping address and contact the carrier or local postal office.

For orders shipped within the United States, contact us if the package has not arrived within 30 calendar days after the expected delivery date. For international orders, contact us if it has not arrived within 45 calendar days. Claims should be submitted within seven days after the applicable period ends.

We will investigate the shipment and, when the order qualifies, provide a replacement or refund. We are not responsible for theft or loss after a carrier records a package as delivered, though we will review the circumstances and assist where reasonably possible.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear. Your bank or card issuer may require more time to process and post the transaction.

Original shipping charges are refundable when the entire order is refunded because of our error, a manufacturing defect, or qualifying shipping loss. Shipping charges are otherwise nonrefundable.

Unauthorized Returns

Do not send an item to the manufacturer, shipping address, or any other address without receiving instructions from Grand Aesthete. Unauthorized returns may be refused, lost, or destroyed and will not automatically qualify for a refund.

Gifts

Refunds are issued to the original purchaser and original payment method. If you received an item as a gift, please ask the purchaser to contact us with the order information.

Legal Rights

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under the consumer-protection laws applicable to your purchase.

Contact Us

For questions, cancellations, or claims, use the Contact page on grandaesthete.com. Please include your order number so that we can locate the order and answer promptly.