Shipping policy

Shipping Policy

Last updated: September 13, 2026

Grand Aesthete’s products are made to order. Production begins after an order is accepted and takes place before the item is shipped.

Production Time

Most orders are produced within two to seven business days. Production may take longer during holidays, periods of high demand, supply shortages, large orders, or when an item requires reprinting after a quality inspection.

Business days do not include weekends or public holidays. Production time is separate from shipping time.

We cannot expedite production after an order has entered the manufacturing process.

Shipping Rates

Available shipping methods and charges are displayed during checkout. Rates may vary according to the product, destination, Print Provider, package weight, and selected shipping service.

The customer is responsible for reviewing and accepting all shipping charges before completing the purchase.

Estimated Delivery

Delivery estimates shown at checkout begin after production and are provided for guidance. They are not guaranteed arrival dates.

Weather, carrier delays, customs inspections, regional disruptions, holiday demand, and other circumstances outside our control may affect delivery. Grand Aesthete is not responsible for losses arising from a shipment arriving later than its estimated date.

Please place time-sensitive and gift orders well before the date on which they are needed. The calendar is a stern master, and made-to-order production does not bargain with it.

Tracking

When tracked shipping is available, tracking information will be sent to the email address provided at checkout after the order ships. Tracking may require up to 48 hours to display movement after the carrier receives the package.

Certain shipping services or destinations may not include tracking. Products made by different Print Providers may arrive in separate packages and on different dates. Separate tracking information may be issued for each shipment.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. Please review the recipient’s name, street address, apartment or unit number, city, state or province, postal code, and country before submitting an order.

Contact us immediately if you discover an error. We may be able to correct the address before production or shipment begins, but changes cannot be guaranteed.

If an order is delayed, returned, lost, or delivered incorrectly because the address supplied by the customer was incomplete or inaccurate, the customer may be responsible for replacement production and shipping charges.

International Shipping

International delivery is available only to destinations accepted during checkout. Delivery times vary by country and may be extended by customs processing.

The recipient is responsible for any customs duties, import taxes, handling charges, brokerage fees, or other assessments imposed by the destination country unless checkout expressly states that such charges have already been collected. Grand Aesthete cannot control or predict these charges.

Refusal to pay customs charges does not automatically qualify an order for a refund.

Delayed Orders

If tracking has not updated for several business days, contact the carrier first and then contact us using the information provided in our Contact Information policy. Include your order number and tracking number.

For domestic United States orders, contact us if the package has not arrived within 30 calendar days after the expected delivery date. For international orders, contact us if it has not arrived within 45 calendar days. Submit the claim within seven days after the applicable period ends.

Lost Packages

If a carrier confirms that a package was lost in transit, contact us promptly. We will review the shipment and, when the claim qualifies, provide a replacement or refund.

A package marked “delivered” by the carrier is ordinarily considered delivered. If you cannot locate it, check the delivery area, ask other members of the household, contact neighbors when appropriate, and speak with the local carrier office. We will assist with a carrier inquiry where reasonably possible, but we cannot guarantee replacement or reimbursement for theft or loss occurring after confirmed delivery.

Damaged Packages

If an item arrives damaged, retain the product and packaging. Contact us within 30 days of delivery and provide your order number, a description of the damage, and clear photographs showing the item, packaging, and shipping label.

Approved claims will be handled under our Return and Refund Policy.

Returned Shipments

Packages returned because of an incorrect address, failed delivery attempt, refusal, or failure to collect may require payment of new production and shipping charges before they can be sent again.

Do not return an item to the address printed on the shipping label unless Grand Aesthete has provided written instructions. Our products may be produced by different facilities, and an unauthorized return may not reach a location capable of processing it.

Contact

For questions about an order or shipment, use the Contact page on grandaesthete.com. Include your order number so that we can locate the order promptly.